Roblox rolls out mandatory age verification for chat features globally
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January 7, 2026

Roblox rolls out mandatory age verification for chat features globally

Quick Overview

Roblox is rolling out mandatory facial age verification globally for all users to access chat features, aiming to enhance child safety and enable age-appropriate communication.

  • Mandate: Roblox now requires facial age verification for all users globally to access its chat features.
  • Purpose: The measure aims to improve child safety and prevent contact between minors (especially under 16) and adults, driven by lawsuits and criticism.
  • Process: Verification primarily uses a video selfie processed by third-party Persona, with images/videos deleted post-processing; users 13+ can alternatively use government ID.
  • Outcome: Verified users are placed into age-based chat groups to ensure age-appropriate interactions, with chat disabled by default for children under 9 without parental consent.
  • Concerns: Despite Roblox's privacy assurances, experts raise data centralization and privacy risks, citing potential for breaches of sensitive user information.
  • Future Scope: Age checks will expand to other features, including Roblox Studio collaboration tools and community policy updates.

Key Points

Mandatory Age Verification Details

  • Global Rollout: Roblox has expanded mandatory facial verification for chat features globally, following initial testing in select markets in December ('TechCrunch', 'Najnowsze wiadomości - TVN24', 'Gadgets 360').
  • Verification Method: Users must open the Roblox app, grant camera access, and follow on-screen instructions for facial verification. Alternatively, users 13 and older can use ID verification ('TechCrunch', 'Gadgets 360').
  • Third-Party Processor: The verification is handled by Persona, a third-party vendor. Both Roblox and Persona claim to delete images and videos immediately after processing ('TechCrunch', 'Najnowsze wiadomości - TVN24', 'Gadgets 360').
  • Purpose: This measure aims to increase communication safety, prevent contact between adults and children under 16, and provide age-appropriate experiences ('Najnowsze wiadomości - TVN24', 'Gadgets 360').

Impact on User Experience and Safety

  • Age-Based Chat: Verified users are assigned to six age groups (under 9, 9-12, 13-15, 16-17, 18-20, 21+). Users can primarily chat with those in their own group and directly adjacent groups ('TechCrunch', 'Najnowsze wiadomości - TVN24', 'Gadgets 360').
  • Consent for Young Children: Chat is disabled by default for children under 9 unless parental consent is provided after an age check ('TechCrunch', 'Gadgets 360').
  • Correction Mechanisms: Users can appeal incorrect age estimations via customer support, use alternative verification methods, or update age through parental controls ('TechCrunch', 'Gadgets 360').
  • Ongoing Monitoring: Roblox will monitor user behavior and may prompt users to repeat the age-check process if activity suggests a significant age discrepancy ('TechCrunch', 'Gadgets 360').

Multiple Perspectives on Privacy and Security

Focus areas by different sources:

  • Roblox/Company Perspective: The company asserts that privacy is 'paramount' and that images/recordings are deleted immediately after processing ('Najnowsze wiadomości - TVN24', 'Gadgets 360'). They view this as a 'golden standard of communication safety' ('Najnowsze wiadomości - TVN24') and a crucial part of a broader safety framework ('Gadgets 360').
  • Privacy Advocates/Experts: Concerns are raised about the privacy implications of collecting sensitive personal data (facial scans, ID documents) by a gaming platform ('TechRadar'). Experts criticize current methods, highlighting the risk of data breaches and exposure of real-world identities, referencing past incidents like Discord's data breach ('TechRadar').
  • Legal Context: The mandatory age checks come amidst a 'wave of lawsuits and investigations' from attorneys general in states like Texas and Louisiana, focusing on child safety concerns and risks like grooming and explicit content ('TechCrunch', 'Najnowsze wiadomości - TVN24').

Outline

Roblox's Global Rollout of Mandatory Age Verification for Chat

Implementation and Scope of the Rollout

Purpose and Goals of Age Verification

Optionality and Necessity of Verification

Early Adoption and Success Metrics

Age Verification Process and Technology

Facial Verification Mechanism

Third-Party Vendor and Data Privacy

Accuracy and Reliability of the Technology

Appeal and Correction Mechanisms

Ongoing Monitoring and Re-verification

Age-Based Chat System and Safety Measures

Age Group Segmentation for Chat

Communication Restrictions Between Age Groups

Parental Consent for Younger Users

Trusted Connections and Family Communication

Broader Safety Framework

Context and Future Developments

Response to Lawsuits and Child Safety Concerns

Criticism and Privacy Concerns

Expansion to Other Features and Policies

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